Refunds
Updated July 16, 2026
If you pay and we do not deliver the purchased report, we will first try to complete the order. If we cannot deliver it, you can request a refund.
Request window
Send the request within 14 days of purchase. Include the email used at checkout and the Stripe receipt number or private report link. Never email payment-card details.
Delivered reports
A delivered report is a digital product prepared from your submission. A disagreement with its conclusion does not by itself qualify the order for a refund. We will review duplicate charges, the wrong section being delivered, a file that cannot be opened or a material delivery defect.
Access after a refund
A refund removes future access to the purchased report. A PDF already saved to your device cannot be recalled.
How to ask
Email support@destructionanalysis.com. We will confirm receipt and tell you the decision or the information still needed.